Return Policy

At himalyashawls, we strive to ensure your complete satisfaction with every purchase. If you encounter any quality issues or if the original item is not delivered as expected, we offer a hassle-free return policy for cash-on-delivery (COD) orders.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• The return request must be initiated within 7 days of receiving the product.
• Proof of purchase (invoice or order number) is required.

How to Initiate a Return

Follow these simple steps to initiate a return:

1. Contact our customer support team at 03420792524 or through the Chat on WhatsApp page.
2. Provide your order details and the reason for the return.
3. Our team will guide you through the return process and provide a return authorization.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

• For cash-on-delivery (COD) orders, the refund will be issued via bank transfer or another agreed-upon method.
• Refunds will be processed within 5-7 business days after the returned item is received.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

• Personal care products (e.g., cosmetics, skincare).
• Customized or personalized items.
• Items marked as "Final Sale" or "Non-Returnable"